Cancellation & Refund Policy

Goods once sold will not be taken back unless prior written consent of The Medievals is obtained.

if situation arise wherein genuine error is made by the User in identifying the required merchandise, the User may contact The Medievals and request change in the merchandise for which order is placed. However, such requests will not be entertained if the order has already been processed and, or the merchandise has been shipped to the User.

The Medievals reserves the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by The Medievals and accept the decision as so decided by The Medievals.

However, in case The Medievals receives a cancellation notice and where the order has not been processed or shipment made, The Medievals may accept the reasons submitted by the ordering User for cancellation of the order. In such cases, The Medievals will refund the amount. However, in the situation of a monetary loss is being incurred by The Medievals due to the cancellation of the User ordered item, The Medievals would deduct a sum of upto 30% of the order value towards processing/restocking charges.

There is no refund policy for the amount. if the unit is defective we offer to replace the unit.