Shipping and Return Policy

For orders received along with clear and received payment, the order will be processed and dispatched subject to the availability of stock on the date of order.

In all cases order billing and dispatch will be ‘on best and earliest effort basis’ dispatch. The customer would be informed/updated by phone or email or the online website regarding the delivery schedule of the ordered products.

products will be dispatched by a shipping/courier company appointed by The Medievals. The mode of shipment mode shall be by surface/ air via an optimal route. The shipment service coverage is pan-India only.

Shipping and handling charges, as indicated on the website will be charged. The Medievals has the right to alter or amend any such shipping charges to the order as so required. Days or dates specified for delivery of order are estimates only. However, in case of delays due to unforeseeable reasons or circumstances, The Medievals shall not be held responsible. The Medievals will also not be responsible for delivery at the wrong address(es), if the address specified at the time of ordering is incorrect. In the event that a non-delivery occurs on account of a mistake by the User (e.g. wrong name, address or premises found closed) any extra cost incurred by The Medievals for redelivery shall be paid by the User.

The Medievals is not responsible for any shipping company’s error during transit or the resulting damage or loss of value, time, profit, or money. The user shall check the ordered product at the time of delivery for physical damage or short shipment and inform within 24 hours. No claim on these accounts shall be entertained by The Medievals thereafter.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’

There is no refund policy for the amount. if the unit is defective we offer to replace the unit.

India Delivery time based on your location pincode (usually minimum 2-3 business days maximum 5-10 business days.)

For International Delivery time 15-30 business days.